Shipping policy
Shipping & Return Policy
Store Name: Lucca Den
Shipping Policy
At Lucca Den, we are committed to delivering your orders quickly and safely.
- Processing Time: Orders are processed within 1–2 business days after confirmation.
- Delivery Time: All orders are delivered within 7 business days from the date of dispatch.
- Shipping Charges: Shipping charges (if any) will be displayed at checkout.
- Order Tracking: Once your order is shipped, tracking details will be shared via email.
- Delivery Delays: While we aim to deliver on time, delays may occur due to unforeseen circumstances such as weather, logistics issues, or holidays.
Return Policy (5-Day Return)
We offer a 5-day return policy for your convenience.
- You can request a return within 5 days of receiving your order.
- To be eligible for a return:
- The item must be unused, unworn, and in its original packaging.
- Proof of purchase is required.
Non-Returnable Items:
- Items damaged due to misuse
- Products without original packaging
- Final sale or clearance items (if applicable)
Refund Policy
- Once your return is received and inspected, we will notify you of the approval or rejection.
- If approved, your refund will be processed within 5–7 business days to your original payment method.
Exchange Policy
- Exchanges are only applicable for defective or damaged items.
- Please contact us within 5 days of delivery for exchange requests.
Contact Us
If you have any questions or need assistance, feel free to reach out:
📧 Email: luccaden7@gmail.com